Three Customer Service Hacks for a
Covid and Post-Covid World

How Customer Service Organizations Can Excel During a Crisis

Cataclysmic events in 2020 have shown companies that ANYTHING can happen and significant business disruption is a given. It isn’t a matter of IF, but WHEN.

So what steps can you take TODAY to leverage any disruption and excel in the next crisis?

It’s ALL about empowering customers to be engaged and served AT SCALE. Check this out:

73%

of customers value self-service as it puts them in control of their engagement

41%

of customers elected to stop dealing with 2 or more brands due to poor service

87%

consumers would like businesses to always offer different channels to meet their need

Getting these three pieces solved is key because the companies that do will grow when everyone else is shrinking.

In this FREE E-BOOK, Koopid discusses three hacks that enterprises can use in the COVID and post-COVID world to excel in a time of crisis.