About

Koopid was born from a simple premise:

  • That a business and its customer should engage in a transparent and persistent conversation.
  • That interaction silos – voice, chat, digital self-service, IVR, chatbots – should be consolidated into a single, elegant paradigm.
  • That it is time for AI-powered Customer Experience Orchestration – a radically simple architecture for the modern Contact Center.

Mission

We are obsessed with customer experience. And for many enterprises, the Contact Center is the nerve center for managing the customer experience. Koopid’s A.I-powered CX Orchestration platform transforms your contact center into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.

Koopid enables the convergence of experience, workflow and human-in-the-loop.

Experience

Engage the user using a multi-modal interface: GUI, touch, swipe, click, speak, type.

Workflow

Automate steps that are more accurately and speedily executed by a virtual assistant that expertly guides the user.

Intelligent live assistance

Engage a live agent when the human touch is critical to closing the loop with the customer.

Team

We’re a team of experts in A.I and Unified Communications technologies and we’re inventing the future of Customer Engagement. Our core architects have PhDs from some of the best universities on the planet.

We are laying the foundation for the hyper-personalized customer journeys of the future.

Our A.I – Native Customer Experience Orchestration platform is delivering transformational customer experience to our clients.