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Koopid Real Intelligence

Are you delivering a consistent, authentic brand experience across all channels?

What happens when a brand treats a customer to a VIP experience on their website but makes them feel like just another number in their contact center queue? Or when a brand expects a customer to...

May 13, 2021 | by:Dan Nordale
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Digital-First, Automated Customer Journeys: Good for Customers, Critical for Brands

The ongoing COVID-19 pandemic has disrupted the customer journey, altering how people connect with brands, execute transactions and access services.  In our new reality, virtual touchpoints are...

May 6, 2021 | by:Koopid
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The inherent challenges no-code development presents when creating interactive applications

The advent of AI (artificial intelligence) in human-machine conversation, along with the proliferation of robust digital channels, has greatly advanced the potential for high-quality automated...

May 4, 2021 | by:Vijay Raman
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Recent Articles

Digital-First, Automated Customer Journeys: Good for Customers, Critical for Brands

By:Koopid

Get to Know Dr. Venky Krishnaswamy, Founder & CEO, Koopid

By:Koopid

Is Your Contact Center Strategy Stuck on Hold?

By:Koopid