Vonage Expands Koopid Partnership to Offer Customers AI in the Contact Center
Vonage Holdings Corp, a global leader in cloud communications helping businesses accelerate their digital transformation, announced an expansion with long-time partner, Koopid, to offer AI-powered...
The Next Customer has Arrived
One of the most important initiatives underway in your company today is defining the service model to build customer loyalty with the ‘Next Customer’. Your company may have a different...
Why Voice Service Levels Are Now So Challenging to Manage
The contact center is being completely reimagined as the pandemic ushers in new ways of working and new consumer behaviors. The move from inflexible working models and legacy contact center...
