Koopid Real Intelligence

What’s New in Koopid’s Supervisor Portal

Contact center managers are under an immense amount of pressure being on the front lines helping customers when they have questions or need help. And there is no doubt it has become even more...

April 28, 2021 | by:Dave Skiba
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The Power of Koopid’s Sentiment Visualizations

Did you know that, on average, around 98% of contact center interactions go unmonitored or unreviewed. Remote work has only exacerbated this problem, as contact center managers are not able to walk...

April 26, 2021 | by:Dave Skiba
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Koopid Achieves HIPAA and PCI Compliance Ensuring Confidentiality and Protection of All Patient and Customer Data

SAN FRANCISCO, Calif. -- April 21, 2021 - Koopid, the leading digital-first customer experience platform, today announced the company had achieved compliance with the Health Insurance Portability and...

April 21, 2021 | by:Koopid
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