The inherent challenges no-code development presents when creating interactive applications
The advent of AI (artificial intelligence) in human-machine conversation, along with the proliferation of robust digital channels, has greatly advanced the potential for high-quality automated interactions between the enterprise and cons...
Read MoreWhat’s New in Koopid’s Supervisor Portal
Contact center managers are under an immense amount of pressure being on the front lines helping customers when they have questions or need help. And there is no doubt it has become even more...
The Power of Koopid’s Sentiment Visualizations
Did you know that, on average, around 98% of contact center interactions go unmonitored or unreviewed. Remote work has only exacerbated this problem, as contact center managers are not able to walk...
Koopid Achieves HIPAA and PCI Compliance Ensuring Confidentiality and Protection of All Patient and Customer Data
SAN FRANCISCO, Calif. -- April 21, 2021 - Koopid, the leading digital-first customer experience platform, today announced the company had achieved compliance with the Health Insurance Portability and...
