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Koopid Real Intelligence

Why AI Sentiment Analysis has Become a Critical Part of the Customer Experience

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that's made simpler by artificial intelligence (AI) powered sentiment analysis....

April 8, 2021 | by:Dave Skiba
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The Power of Having One Persistent Conversation with Your Customers

Today’s path to purchase is designed by the customer. As more touchpoints become available, making the customer journey less predictable, the challenge of understanding the journey becomes far...

March 23, 2021 | by:Dan Nordale
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Automation is Intimidating…but it Shouldn’t be

The brands we work with are convinced that automation is a key ingredient to delivering the immediate, intuitive and intelligent customer experience they aspire to deliver. But these brands also...

March 18, 2021 | by:Dan Nordale
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Recent Articles

Get to Know Dr. Venky Krishnaswamy, Founder & CEO, Koopid

By:Koopid

Is Your Contact Center Strategy Stuck on Hold?

By:Koopid

Five steps for your digital-first contact center strategy

By:Koopid