Koopid Achieves HIPAA and PCI Compliance Ensuring Confidentiality and Protection of All Patient and Customer Data

Wednesday, April 21, 2021 | by: Koopid

SAN FRANCISCO, Calif. -- April 21, 2021 - Koopid, the leading digital-first customer experience platform, today announced the company had achieved compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Data Security Standard (PCI DSS). By achieving compliance, Koopid can securely connect and orchestrate customer interactions across all digital channels through its dedication to privacy and security.

HIPAA is a series of stringent security and privacy standards that govern the use and disclosure of sensitive protected health information (PHI). With patient healthcare moving increasingly to digital channels, it is necessary that all parts of the patient experience are HIPAA compliant, ensuring patient information is highly secure. 

PCI DSS compliance certification is recognized as the global security standard in the payment card industry. This information security standard mitigates the risk of fraud by protecting cardholders’ sensitive data. PCI DSS compliance provides a safer and more secure environment for the processing of business transactions through all digital channels.

As the threats of identity theft, credit card fraud, and attacks involving protected health information continue to intensify, the need for businesses to ensure the highest level of security of consumer information has never been greater. 

“Achieving HIPAA and PCI DSS compliance is fantastic recognition of the critical importance we put on, the tremendous work of our product organization and the absolute responsibility we accept to protect the consumer and patient information of our customers,” said Dr. Venkatash Krishnaswamy, CEO and Co-Founder at Koopid. “Not only is this a significant milestone for the company, it also provides our partners and customers the reassurance that we are the right partners that places security and reliability at the heart of our products and services.”

Attaining PCI DSS and HIPAA compliance demonstrates Koopid’s commitment to strengthen customer trust and further its dedication to privacy and security. Koopid also holds a certification for SOC 2 demonstrating its ongoing commitment to delivering the highest level of security to customers and providing the assurance that data is managed in compliance with internationally recognized standards.

About Koopid

Koopid is reinventing how enterprises serve the digital-first customer with support perfectly blended into the product and service experience. The Koopid Platform allows all organizations to deliver iconic service experiences leveraging the most powerful, agile, digital customer engagement environment to continually improve the service brands are delivering to their customers. Koopid helps these organizations empower consumers to serve themselves in their initial channel of engagement. Good for consumers and excellent for brands. Koopid makes it easy to create, implement, and manage a wide range of AI-powered use cases such as virtual assistants and conversational bots, available wherever your customers are: web, mobile, social, phone or when experiencing your product. At its core, Koopid curates customer context and conversational data with live customer service availability to continuously optimize the customer experience with the goal of achieving the best overall business outcomes. Today, some of the world’s most innovative brands trust Koopid to deliver superior digital customer experiences. To learn more, visit

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