Are you delivering a consistent, authentic brand experience across all channels?
What happens when a brand treats a customer to a VIP experience on their website but makes them feel like just another number in their contact center queue? Or when a brand expects a customer to...
Digital-First, Automated Customer Journeys: Good for Customers, Critical for Brands
The ongoing COVID-19 pandemic has disrupted the customer journey, altering how people connect with brands, execute transactions and access services. In our new reality, virtual touchpoints are...
The inherent challenges no-code development presents when creating interactive applications
The advent of AI (artificial intelligence) in human-machine conversation, along with the proliferation of robust digital channels, has greatly advanced the potential for high-quality automated...
