The Next Customer has Arrived
One of the most important initiatives underway in your company today is defining the service model to build customer loyalty with the ‘Next Customer’. Your company may have a different name for this initiative but a group of customer e...
Read MoreThe inherent challenges no-code development presents when creating interactive applications
The advent of AI (artificial intelligence) in human-machine conversation, along with the proliferation of robust digital channels, has greatly advanced the potential for high-quality automated...
What’s New in Koopid’s Supervisor Portal
Contact center managers are under an immense amount of pressure being on the front lines helping customers when they have questions or need help. And there is no doubt it has become even more...
The Power of Koopid’s Sentiment Visualizations
Did you know that, on average, around 98% of contact center interactions go unmonitored or unreviewed. Remote work has only exacerbated this problem, as contact center managers are not able to walk...
