Five steps for your digital-first contact center strategy
An intelligent, digital-first solution can help maximize the benefits of each communication channel by standardizing the information, knowledge and data you deliver across communication channels as well as the processes that customer service agent...
Read MoreThe Role of AI with Koopid
In the final blog of our series, we have asked Dr. Venky Krishnaswamy to discuss the role artificial intelligence (AI) plays in the Koopid offering and how that can be applied in the contact...
Deliver a Superior Customer Experience with Koopid
For the sixth part of our seven part series, Dr. Venky Krishnaswamy discusses the challenge many contact centers experience when they have multiple digital channels to manage and how Koopid can help...
Customers & Partners in the Koopid Ecosystem
This week we will talk to Dr. Venky Krishnaswamy about the type of partners the company works with as well as dive into the Mashreq deployment of Koopid. This Q&A is taken from the video...
