Koopid Real Intelligence

The inherent challenges no-code development presents when creating interactive applications

The advent of AI (artificial intelligence) in human-machine conversation, along with the proliferation of robust digital channels, has greatly advanced the potential for high-quality automated...

May 4, 2021 | by:Vijay Raman
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What’s New in Koopid’s Supervisor Portal

Contact center managers are under an immense amount of pressure being on the front lines helping customers when they have questions or need help. And there is no doubt it has become even more...

April 28, 2021 | by:Dave Skiba
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The Power of Koopid’s Sentiment Visualizations

Did you know that, on average, around 98% of contact center interactions go unmonitored or unreviewed. Remote work has only exacerbated this problem, as contact center managers are not able to walk...

April 26, 2021 | by:Dave Skiba
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