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Koopid Real Intelligence

Can chatbots plug all the holes in your customer experience?

2020 signaled a turn of the tide for many customer-centric organizations. Those that were lagging behind on digital transformation had to scramble to catch up as the world suddenly went virtual....

April 15, 2021 | by:Venky Krishnaswamy
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Why AI Sentiment Analysis has Become a Critical Part of the Customer Experience

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that's made simpler by artificial intelligence (AI) powered sentiment analysis....

April 8, 2021 | by:Dave Skiba
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The Power of Having One Persistent Conversation with Your Customers

Today’s path to purchase is designed by the customer. As more touchpoints become available, making the customer journey less predictable, the challenge of understanding the journey becomes far...

March 23, 2021 | by:Dan Nordale
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Recent Articles

Get to Know Dr. Venky Krishnaswamy, Founder & CEO, Koopid

By:Koopid

Is Your Contact Center Strategy Stuck on Hold?

By:Koopid

Five steps for your digital-first contact center strategy

By:Koopid