Experiences Across All Channels
Koopid’s Digital Agent allows you to serve customers when and where they need you. Allow customers to interact via Facebook Messenger, WhatsApp, SMS, on your website, or through a mobile app. Your digital agent will be the most trusted part of your customer service team.
Better For Your Customers, Agents, and Brand
Customer conversations via any digital channel
Customers who call are guided to a more immediate service experience (with Voice to Messaging)
Customer conversations persist across all channels for the consumer and agents
What makes Koopid’s Digital Agent different?
- Seamlessly bring human agents into conversations when needed
- Shorten your voice queue, free your agents for your most valuable conversations and improve overall service quality
- Increase customer service productivity by enabling agents to simultaneously serve many customers
No Code Interaction Design Environment
- Rapid deployment leveraging proven templates
- Iterate and adapt to changing customer and business needs
- Your business team controls the conversation
Start delighting your customers in just a few days.
All Digital Channels
Improves & Adapts
Successful Koopid Digital Agent Customers
UK Municipal Government
Immediate resolution of citizen inquiries and needs.
Complete retail banking capabilities via an automated Koopid Digital Agent.