Your Best Agent.
Available Anytime,
Anywhere.

Orchestrate Customer
Experiences Across All Channels

Koopid’s Digital Agent allows you to serve customers when and where they need you. Allow customers to interact via Facebook Messenger, WhatsApp, SMS, on your website, or through a mobile app. Your digital agent will be the most trusted part of your customer service team.

Better For Your Customers, Agents, and Brand

1
chat

Customer conversations via any digital channel

2
chat

Customers who call are guided to a more immediate service experience (with Voice to Messaging)

3
chat

Customer conversations persist across all channels for the consumer and agents

What makes Koopid’s Digital Agent different?
  • Seamlessly bring human agents into conversations when needed
  • Shorten your voice queue, free your agents for your most valuable conversations and improve overall service quality
  • Increase customer service productivity by enabling agents to simultaneously serve many customers

No Code Interaction Design Environment

  • Rapid deployment leveraging proven templates
  • Iterate and adapt to changing customer and business needs
  • Your business team controls the conversation

Start delighting your customers in just a few days.

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channels

All Digital Channels

capacity

Elastic Capacity

digital

AI-Powered Platform

continually

Continually
Improves & Adapts

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Successful Koopid Digital Agent Customers

Consumers Energy
UK Municipal Government

Immediate resolution of citizen inquiries and needs.

Mashreq Bank
Mashreq Bank

Complete retail banking capabilities via an automated Koopid Digital Agent.