Solutions to Exceed all Your CX Goals
Take Your Digital Transformation to the Next Level
Create simple, agile and smart solutions for all your digital use cases
At Koopid we have use cases to help address your greatest CX concerns. Discover how we can help you create, rapidly deploy, easily manage and continually improve your digital customer experience to achieve better service outcomes.
Use Case Templates for a Digital-first Experience
Chatbots for web and mobile
Deflect from IVR to chat, email or chatbot
Collect and deliver better context to agent
Live chat from: Website, mobile app, WhatsApp, Facebook, Instagram, Twitter, SMS
Digital outbound notification via text or messaging
Use case example
Chatbots for transactions or processes
- Automate common processes
- Complete transactions and provide confirmations
- Guided, efficient journeys to resolve the customer issue, quickly
Use case example
Customer triage, transition to chat
- Route the chat to the right agent
- Provide better context to agent, speed up interactions
- Agent can collaborate with customer
Use case example
Social media chat
- Meet the customer at their interface of choice
- Asynchronous interaction improves customer satisfaction and agent efficiency
- Transition to secure transactions on Koopid interface
Use case example
Customer triage, transition to chat
- Route the chat to the right agent
- Provide better context to agent, speed up interactions
- Agent can collaborate with customer
