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Koopid’s API Driven Platform Welcomes Valued Partners

Koopid works closely with platform and solution provider partners to deliver modern customer journeys for the most valuable brands across the globe.

Modernize your existing contact center platforms and integrate enterprise customer experience solutions into your end-to-end solutions today. We’ll make it easy for you.

Our Valued Partners

Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, secure, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Avaya elevates communications to the next generation of engagement, connecting organizations to their customers, workforce, and communities with secure, intelligent experiences that matter.

Avaya is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Through our open, converged, and innovative solutions, Avaya is taking intelligent experiences to new heights for our customers, partners, and their customers—in the cloud, on-premise, or hybrid.

Intuity Communications Ltd (formerly Support UK Ltd) has been delivering solutions for business communications and contact centre for more than three decades. Their success has been built primarily on the provision of services for the Avaya community and they have maintained a reputation for integrity, responsiveness, and agility, built on their solid technical heritage.

Today, they continue to support legacy platforms, and advise and assist their customers as they move to cloud based services at their pace, offering best of breed solutions driven by requirements. Intuity quickly recognised the fit for Koopid in the new world order of digital transformation and mobile first, where customers increasingly engage primarily with organisations from their smartphones, and in a digital way. Koopid enables legacy platforms to offer an omni-channel engagement model, which Intuity recognised is critically important to their clients.

PositiveEdge is a premier IT services company with offices in the U.S., UAE, and India, specializing in implementation of Customer Relationship Management and Customer Experience solutions for more than a decade. As pioneers of CX solutions on the cutting-edge of cloud technology, PositiveEdge has built partnerships with leading cloud companies to deliver flexible and scalable solutions across the globe.

PositiveEdge is Koopid’s premier implementation partner to create seamless experiences across channels, blending smart and dynamic visual interfaces, conversational AI and live agent interactions via messaging and voice.

Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Its cloud-based Customer Service Platform brings together a fully integrated, omni-channel Contact Centre solution with advanced email and Ticketing and Workforce Management that is fast to deploy, easy to use, and scalable for customers of all sizes. Combined with Koopid’s clever, AI-powered technology, Puzzel users are able to offer smarter, more dynamic self-service journeys that meet customers on their preferred channel and can seamlessly transition to different channels or live human assistance as needed. This not only improves first call resolution, but reduces friction and contributes to happier, more satisfied customers.

For more than 20 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more flexible, intelligent, and personal to help enterprises the world over stay ahead. We've brought leaders in unified communications, contact centers, and communications APIs all under one roof. Together, we’ve created the world’s most flexible cloud communications platform. With Vonage APIs (formerly Nexmo and TokBox), growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible, sooner rather than later.

Voxai Solutions provides best-in-class solutions to transform, enhance, and manage customer and employee engagement platforms on the premises or in the cloud. As a Koopid partner, we bring digital expertise to the voice application to enhance overall customer experience while reducing operational costs. Voxai offers comprehensive CX consulting, application development, and support services. 16 years and millions of CX interactions at Fortune 500 commercial and government customers has resulted in the Voxai Value.