Solutions

Create seamless experiences across channels, blending smart and dynamic visual interfaces, conversational A.I and live agent interactions via messaging and voice.

Omni-Channel Virtual Assistant

Let our Intelligent Virtual Assistants do the talking.

  • Deploy a single virtual assistant to orchestrate experiences across all channels – voice, email, web, mobile and consumer messaging.
  • Respond to spoken or typed intent with contextual and visually rich experiences.
  • Resolve most customer queries with self-service workflows.

Collaborative Live Assist

It’s like giving your agents superpowers

  • Hand off conversations between Agents and Virtual Assistants without losing context.
  • Leverage our A.I driven contextual intelligence to reduce repetitive work for agents.
  • Enable agents to collaborate on the web or mobile interface while chatting or speaking with the customer.

Contact Center Digital Overlay

Resolve customer issues through conversational self-service

  • Integrate secure mobile messaging, web chat, click-to-call, video and collaboration into your contact center.
  • Accelerate customer resolutions through personalized self-service workflows on mobile, web, chat and voice.
  • Deflect from static IVR options to a dynamic, visually engaging experience on the smartphone.