Technology Overview

Koopid’s patent pending Customer Experience Orchestration Platform blends sophisticated self-service workflows with live interactions. Design and deploy experiences rapidly and optimize customer journeys using built in A.I algorithms.

Platform

Leverage A.I to curate consistent, personalized and empathetic experiences in real-time

  • Smart Messaging core enables text, rich UI objects, voice and video communication and meta-data exchange.
  • A high-performance database persists all interaction context, self-service data and live conversations, enabling sophisticated visualizations and machine learning optimizations.

Experience Designer

Rapidly create and deploy meaningful and contextual experiences

  • Drag-and-drop tool for specifying customer experience workflows.
  • Build rich visual interactions using built-in reusable GUI objects, packaged workflows or custom assets.
  • Customize look-and-feel to be consistent with your brand.

Orchestration

Deliver seamless journeys across digital and voice channels

  • Setup smart transitions from self-service to live service using a sophisticated rules engine.
  • Integrate with existing contact centers using built in telephony integrations.
  • Connect CX workflows to CRM and Helpdesk systems for end-to-end service integration.