No One Likes To Be Put On Hold
Fast-track service for your customers with instant access to help
Koopid’s Voice to Messaging allows customers that have called your contact center before to "jump to the front of the queue" via their favorite messaging channel: Facebook Messenger, Instagram, Twitter and WhatsApp.
Better For Your Customers, Agents, and Brand
Customer calling your contact center is linked to an immediate AI-powered digital conversation that mimics your best agents
Your Koopid-powered virtual agent handles most of your customer's needs
Your existing agents take over automated conversations, as needed, and for superior service
What makes Koopid’s Voice to Messaging different?
- Shorten your voice queue and free agents for your most valuable conversations to improve overall service quality
- Increase customer service productivity by enabling agents to simultaneously serve many customers
Shortened Wait Times
No Code Interaction Design Environment
- Rapid deployment leveraging proven templates
- Iterate and adapt to changing customer and business needs
- Your business team controls the conversation
Start delighting your customers in just a few days.
All Digital Channels
Improves & Adapts
Successful Voice to Messaging Customers
US Energy Provider
Simple, quick resolution of customer needs and post interaction details via SMS for a large regulated power retailer.
Complete retail banking capabilities via an automated Koopid Digital Agent.