Serve Your Customers
On Their Terms - On
WhatsApp!

Great Service Does Not Wait

Tap into a network of over two billion WhatsApp users in 180+ countries

Koopid’s WhatsApp solution delights your customers with a real-time asynchronous service experience. Provide conversational automation via WhatsApp, while leveraging the max efficiency of your existing agents.

Faster Service, Better Results, Solid Brand Experience

1
chat

Customer calling your contact center is directed to WhatsApp for immediate service

2
chat

Your Koopid-powered digital agent initiates dialogue and takes care of customer’s concerns

3
chat

Your existing agents take over conversations, as needed, and for superior service

4
chat

Agents use their existing desktops to simultaneously serve many customers

What makes Koopid’s WhatsApp solution different?
  • Dramatically increase the productivity of your existing contact center
  • Shorten your voice queue, free your agents for your most valuable conversations, and improve overall service quality
  • Increase customer service productivity by enabling agents to simultaneously serve many customers
Customer Choice

WhatsApp Service

Shortened Wait

Always On

Better Experience

Better Experience

Happier Agents

Secure Messaging

Customer Choice

Asynchronous Support

Shortened Wait

Conversational Notifications

No Code Interaction Design Environment

  • Rapid deployment leveraging proven templates
  • Iterate and adapt to changing customer and business needs
  • Your business team controls the conversation

Start delighting your customers in just a few days.

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channels

All Digital Channels

capacity

Elastic Capacity

digital

AI-Powered Platform

continually

Continually
Improves & Adapts

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Successful WhatsApp Service Customers

Consumers Energy
Middle East Mobile Carrier

Resolving customer needs in their favorite channel, WhatsApp.

Mashreq Bank
Mashreq Bank

Complete retail banking capabilities via Mashreq Bank's WhatsApp profile via Koopid.