Great Service Does Not Wait
Tap into a network of over two billion WhatsApp users in 180+ countries
Koopid’s WhatsApp solution delights your customers with a real-time asynchronous service experience. Provide conversational automation via WhatsApp, while leveraging the max efficiency of your existing agents.
Faster Service, Better Results, Solid Brand Experience
Customer calling your contact center is directed to WhatsApp for immediate service
Your Koopid-powered digital agent initiates dialogue and takes care of customer’s concerns
Your existing agents take over conversations, as needed, and for superior service
Agents use their existing desktops to simultaneously serve many customers
What makes Koopid’s WhatsApp solution different?
- Dramatically increase the productivity of your existing contact center
- Shorten your voice queue, free your agents for your most valuable conversations, and improve overall service quality
- Increase customer service productivity by enabling agents to simultaneously serve many customers
No Code Interaction Design Environment
- Rapid deployment leveraging proven templates
- Iterate and adapt to changing customer and business needs
- Your business team controls the conversation
Start delighting your customers in just a few days.
All Digital Channels
Improves & Adapts
Successful WhatsApp Service Customers
Middle East Mobile Carrier
Resolving customer needs in their favorite channel, WhatsApp.
Complete retail banking capabilities via Mashreq Bank's WhatsApp profile via Koopid.